Hospital & Policies

Arrival policy

If you anticipate a late arrival for your appointment, we recommend calling to confirm if the appointment time will still work. If the time does not work, we are happy to reschedule your pet for a time that does work.

Medication and Supply Refills

For all medication or supply refills we request 24 hours notice. Doctor approval is needed for all prescription requests. All special orders should be requested at least one week in advance.

Payment Policy

We require full payment at the time that services are rendered. For your convenience, we accept Visa, MasterCard, Discover, Amex, CareCredit, cash, and personal checks (with personal checks, we do require photo ID).

If you would like to apply for CareCredit or Scratch Pay, please feel free to call the clinic during our regular business hours. It only takes a few minutes to sign up. To learn more about the payment options we accept, click here.